Just bought a Motorhome, an Adria Matrix M680SL from Travelworld in Telford.
Very happy with the MH and just about coming to terms with the purchasing experience.
Found Travelworld really irritating to buy from, they failed at every step to keep us informed of progress, never did any of the expected work without prompting and correcting, failed to clean it, failed to provide paperwork, fabricated paperwork, failed to meet pick up dates (twice), changed kit being installed and did not tell us, did not know what was installed in the MH, or how it worked, just chaotic and awful experience buying and picking up the MH.
So we were not hopeful of the after sales after the buying and pickup experience, but they have been excellent!  Really surprising, they have fixed issues and have exceeded my expectations (they did start quite low though).
On whole they seem short staffed, the salespeople (not short of) are an inconvenience, the workshop I think know what they are doing but only if you get their attention and they put the right people on the job, they must be good at what they do as the MH’s they sell are top end vehicles 100k plus, but they hide it well.
My advice is give them a go if they have the right vehicle, but be prepared to wait and double check absolutely everything, even all the paperwork prior to paying anything, make sure everything is written down, and most importantly be prepared to go away and come back as many times as necessary.  I suppose these things are true for all MH purchases, but we still made the mistake of putting ourselves under pressure to accept a vehicle that was not ready.
It has all ended well and we are happy with the vehicle now. But it was a very frustrating experience.
